FAQ | Attune Health

Frequently Asked Questions

Questions? We’ve got answers.

Everything you need to know about working with Attune Health.

Who will I be working with?
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You’ll be matched with an associate therapist who has completed their graduate training and is working toward full licensure under close clinical supervision. At Attune, your therapist receives structured, detailed feedback from a licensed supervisor after every session. This means your care has more clinical oversight than you’d typically receive at a traditional practice, even from a fully licensed therapist working independently.
What does a session look like?
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Sessions are 50 minutes and take place over secure video. You and your therapist will work together to set goals and monitor your progress throughout treatment, so there’s continuity and direction to the work from week to week.
How much does therapy cost?
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We use a sliding scale fee structure based on your income and financial situation. Your fee will be discussed during the intake process. We are a private pay practice and can provide superbills for out-of-network insurance reimbursement.
Is my information kept private?
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Yes — and we go further than the legal minimum. Attune does not bill insurance, which means no formal psychiatric diagnosis is attached to your file and no records flow to underwriting databases that life or disability insurers query. We do not share your information with third parties — not advertisers, not employers, not anyone. Your data is used for exactly one thing: your care. HIPAA sets the floor. We built higher.
Are my sessions confidential?
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Yes. Attune operates as a HIPAA-compliant covered entity. Your sessions are conducted via secure, HIPAA-compliant telehealth and your information is handled with full privacy protections. We do not use your data to train any AI models.
What approaches do your therapists use?
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Our therapists are trained in evidence-based approaches including Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), Acceptance and Commitment Therapy (ACT), and trauma-focused therapies. Treatment is personalized to your needs and goals.
What if Attune isn’t the right fit for me?
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That’s completely okay, and it’s part of what the intake conversation is for. If we’re not the right match for your needs, we’ll do our best to connect you with a provider or resource that’s a better fit.

Our approach to AI

At Attune, we believe your time with your therapist should be fully focused on you. Our AI takes care of the administrative work in the background, so your therapist can show up to every session present, prepared, and ready to support your journey.

Human-centered

At Attune, AI is never meant to replace the care that your associate therapist provides. We design every tool so that clinical decisions are always made by your associate therapist and their supervisor, not the AI model. We use AI as a tool to enhance the care they provide you, not replace it.

Transparent

Our associates and their supervisors are highly trained on the responsible and ethical use of AI. Our tools are designed so that every output that AI produces can be traced to evidence and logic that a therapist can understand, evaluate, and override if needed.

Secure

Every effort is made, in compliance with HIPAA and security best practices, to keep your data secure and to ensure that your care is effective and consistent. Your Personal Health Information (PHI) will never be used to train AI models. Our team monitors our tools to ensure that model performance follows clinical best practices.

Equitable

We believe strongly that AI models should be built with the populations that they serve in mind. We have developed our tools to minimize bias and support performance across all of the people who use them.

Still have questions?

Reach out — we’re happy to answer anything before you take the next step.

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